Legal notice and privacy
Last updated: 2026-10-19
1. Legal notice
Hourglass OÜ
Katusepapi tn 6, Lasnamäe, Tallinn 11412, Estonia
Estonian Business Register code: 14230838
VAT number: EE102005738
Management board member: Kaspars Kļaviņš
Email: team@hourglasshq.eu
Phone: +371 26 18 27 88
Hourglass OÜ provides AI-assisted translation and localization services reviewed by human experts.
2. Privacy notice
Controller
The controller for personal data processed on this website and in client projects is Hourglass OÜ (contact details above). You can reach us about any privacy matter at team@hourglasshq.eu.
Visiting this website
This website does not use cookies, advertising or analytics tools, and it does not load fonts or scripts from third-party servers. The website is delivered through Cloudflare, Inc. (hosting and content delivery network). When you open a page, Cloudflare processes technical connection data such as your IP address and request details in order to deliver the page and protect it against abuse. Legal basis: our legitimate interest in a secure and reliable website (Art. 6(1)(f) GDPR). Cloudflare may process this data outside the European Economic Area on the basis of safeguards such as standard contractual clauses or the EU-US Data Privacy Framework.
Contacting us
If you use the contact form on this website, we receive the details you enter (name, email address, company, languages, a description of your text, an optional website address, notes) and the files you attach, by email at team@hourglasshq.eu. The form is processed by a function on our hosting at Cloudflare, and the email is delivered through the email service provider Resend (Resend, Inc., USA), which acts as our processor; where data is transferred outside the European Economic Area, this is based on standard contractual clauses. The form sets no cookies, and we do not keep a separate database of submissions; our email provider may keep delivery records for a limited time. If you send us an email or call us, we process the data you provide (for example name, email address, phone number and the content of your message) to answer your enquiry. Legal basis: steps prior to entering into a contract and our legitimate interest in answering enquiries (Art. 6(1)(b) and (f) GDPR). We keep this data for as long as needed to handle your enquiry and for the retention periods required by law.
Client projects
If you become a client, we process the files and content you send us in order to deliver the agreed translation or localization services (Art. 6(1)(b) GDPR). Files are stored on servers in a Hetzner data centre in Frankfurt, Germany. AI translation is carried out on EU servers only. Files are permanently deleted no later than 7 days after project completion. Client content is not used to train AI models. Details, including a data processing agreement where required, are provided on request.
Recipients
We use the following service providers to operate the website and deliver our services: Cloudflare, Inc. (website hosting and delivery), Hetzner (servers) and a provider of an AI translation platform that operates on EU servers only. We do not sell personal data.
Your rights
You have the right to access, rectification, erasure, restriction of processing, data portability and objection under the GDPR. To exercise these rights, email team@hourglasshq.eu. You also have the right to lodge a complaint with a supervisory authority, in Estonia the Data Protection Inspectorate (Andmekaitse Inspektsioon, www.aki.ee), or with the authority in your country of residence.